Last updated:
20th September 2025

Kayo Consulting (“we”, “us”, or “our”) is committed to protecting your personal information and ensuring your privacy is respected. This policy outlines how we collect, store, use and disclose your information in compliance with the Privacy Act 1988 (Cth) and the Privacy and Other Legislation Amendment Act 2024 (Cth), including the Notifiable Data Breaches Scheme and other recent reforms.

1. Who We Are

Kayo Consulting provides leadership coaching, group programs, and professional development services for individuals and organisations across Australia and internationally. This policy applies to all users of our website, bookings platform, and digital services.

2. The Legal Framework We Operate Under

This policy reflects the latest updates to the Privacy Act, including:

• Enhanced consent and transparency obligations

• A statutory tort for serious invasions of privacy

• Right to erasure (data deletion)

• Notifiable Data Breaches (NDB) Scheme

• Anticipated Children’s Online Privacy Code (2026)

We are committed to complying with these laws and implementing best practice privacy standards.

3. What Personal Information We Collect

We may collect and store:

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• Identity & Contact Data: Name, email, phone number, job title, organisation

• Booking Data: Selected services, session preferences, Calendly/Wix Bookings info

• Payment Details: Processed securely via Stripe (we do not store credit card numbers)

• Technical Data: IP address, device type, browser type, time zone, and cookies

• Communication Records: Emails, messages, or forms you send through the site

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We do not knowingly collect personal data from children under 18.

4. How We Collect It

We collect personal information:

• When you submit a form, book a consultation, or enrol in a course

• When you subscribe to updates or newsletters

• Through third-party tools (e.g. Stripe, Calendly, Wix Bookings)

• Automatically via analytics, cookies, and web logs

5. How We Use Your Information

• We use your personal data to:

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• Provide and deliver services or courses

• Manage bookings, cancellations and communication

• Process payments securely

• Email you with updates, resources or insights (with your consent)

• Improve our site and services via usage analytics

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We do not sell or rent your data under any circumstances.

6. Lawful Basis & Consent

We only collect personal information with a lawful basis, including:

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• Your informed, voluntary, specific and unambiguous consent

• The performance of a contract or service you’ve requested

• Compliance with legal obligations

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You may withdraw consent at any time by contacting us.

7. Data Storage & Security

We store data securely using:​​

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• Password-protected platforms (Wix, Calendly, Stripe, Zoom)

• Encrypted communication channels (HTTPS/SSL)

• Role-based access restrictions and platform-native protections

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We regularly review and update our cybersecurity protocols.

8. Automated Decision-Making

Where any automation is used (e.g. confirmation emails, scheduling logic), we will ensure it does not adversely affect your rights. We do not use automated decision-making for any significant or sensitive service provision.

9. Your Rights

Under current Australian privacy law, you have the right to:

• Access the personal information we hold about you

• Correct any errors or update your records

• Request deletion (erasure) of your data where no longer required

• Withdraw your consent for data usage

• Complain if you believe your privacy has been breached

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To exercise any of these rights, please contact us via the details below.

10. Third-Party Services

We may share limited data with third-party service providers, only when necessary to deliver our services:

• Stripe for Payment processing

• Calendly/Wix Bookings for Appointment scheduling

• Zoom for Live program delivery and virtual appointments

• Wix for Website hosting & blog delivery

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Each service has its own privacy policy and complies with Australian and international data protection standards.

11. Data Breaches

We comply with the Notifiable Data Breaches (NDB) Scheme. In the event of a breach that is likely to cause serious harm, we will:

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• Notify affected individuals promptly

• Notify the Office of the Australian Information Commissioner (OAIC)

• Take immediate steps to contain and remedy the breach

12. Cookies and Analytics

We use cookies to:

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• Understand website traffic and user behaviour

• Improve user experience

• Manage site security

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​You can control cookies via your browser settings. Blocking them may affect some site functionality.

13. Children’s Privacy (Forthcoming Legislation)

While our services are directed at adult professionals, we acknowledge the upcoming Children’s Online Privacy Code (2026) and commit to early compliance where applicable

14. Changes to This Policy

We may update this Privacy Policy as laws evolve or our services change. All changes will be posted on this page with a new effective date. Continued use of our site or services after updates constitutes acceptance of the revised policy.

15. Contact Us

For privacy questions, access requests, or complaints:

Danielle Dal Cortivo

Kayo Consulting

Email: kayoconsulting@gmail.com

Location: Canberra, ACT, Australia

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If you are dissatisfied with our response, you can lodge a complaint with the OAIC.